LivaChat Laravel LiveChat Application
Reports
Go to Admin Panel->Reports page To monitor the total activities of all “Employees,” “Customer’s,” "chats," “tickets,” and it also contain a “Employee Reports” table.
Employees: It will display "total," "active," and "inactive" employees on a doughnut chart with the exact number of total employees.
Customers: It will display "total," "active," and "inactive" customers on a doughnut chart with the exact number of total customers.
Chats: it will display All "new chats", "My opened chats", "Solved chats" on a doughnut chart.
Tickets: It will display "Unassigned ", "Assigned", and "solved tickets" on a doughnut chart.
Knowledge Base: This card displayes the total number of articles published by superadmin or the employees with specific permission in a doughnut chart.
Employee Reports: This card displays "Employee ID," "Name" of the employee with the role, "Rating" with stars, and shows the total number of tickets they have answered "Total Answered Tickets" of an individual employee.
